Refund policy

90-Day Risk-Free Trial

We want you to try the Kneluma Knee Comfort Massager at home, at your own pace. If you are not happy with it for any reason, you may return it within 90 days of the delivery date for a full refund of the purchase price.

How to start a return

  1. Email us at support@kneluma.com with your order number and the reason for the return (a sentence is enough).
  2. We will reply within 2 business days and approve your refund.
  3. In most cases we will not ask you to ship anything back — keep the massager, or pass it on to someone who can use it.

Conditions

  • The product may have been used. That is what the trial is for.
  • You do not pay return shipping. Ever. If we do need an item back for any reason, we will arrange and pay for the return ourselves.
  • One refunded order per household. This is a genuine trial, not a rental programme.

Refunds

Once your return is approved, we issue the refund to the original payment method within 5-10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement. Original shipping was free, so there is nothing to deduct.

Exchanges

We do not process exchanges. If you would like a different item, request a refund for the original and place a new order.

Damaged or defective items

If your order arrives damaged or stops working within the trial period, email us at support@kneluma.com with your order number and a photo or short video. We will replace it or refund it — your choice — at no cost to you.

Cancellations

You can cancel your order free of charge at any time before it is prepared for shipment (usually within 1-3 business days of ordering). Email support@kneluma.com as soon as possible. Once the order has shipped, the 90-day return policy applies.

Questions

support@kneluma.com